FAQs

Here you'll find answers to common questions about our products, shipping, and more. If you need further assistance, please don't hesitate to reach out to us at hello@goldieboxx.com.

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OUR JEWELLERY & KITS

What materials do you use in your jewellery?

Our jewellery is crafted from premium stainless steel and coated with 18k gold via Physical Vapour Deposition (PVD), creating a bond that is virtually indestructible.

PVD coating is far stronger than gold plating because it is a metal bonding at the molecular level.

This means you can bang it around and it doesn't chip off easily - great for people who never take their jewellery off!

Is your jewellery eco-friendly?

Yep! Stainless steel is one of the most eco-friendly jewellery materials due its durability, 100% recyclability, and energy-efficient production.

In addition, PVD coating is more environmentally friendly than regular gold plating because it does not require toxic chemicals.

What materials do you use in your jewellery making kits?

The kits include a selection of high quality materials including stainless steel with 18k gold PVD coating, freshwater pearls, gold filled beads, natural shells and glass beads.

How does Goldieboxx Jewellery support slow fashion and sustainability?

By empowering you with the tools to reuse and recycle your jewellery.

Also, our metals and PVD coatings are better materials and processes for the environment.

What makes Goldieboxx Jewellery waterproof & sweat-proof?

We vacuum coat premium stainless steel at the molecular level, creating an ultra strong bond resistant to corrosion. This method is much stronger than gold plating.

Thanks to the 18k gold PVD coating, our jewellery (and the jewellery you will make with the kits) will not tarnish.

So you can wear your jewellery in the shower, at the gym, or at the beach!

Are the pearls genuine freshwater?

Absolutely!

My pearl jewellery is not identical to the photo on the website.

All pearls are unique as they are naturally formed in freshwater. This may cause slight variations in colour and characteristics compared to the website images.

Did you know... pearls get natural growth marks and scars? Real pearls have slight imperfections–organic spots, marks & lines. That's how you can tell a real pearl from a fake one. Nature is perfectly imperfect!

Is your jewellery hypoallergenic?

Yes, another great benefit to stainless steel jewellery is that is does not release nickel ions on the skin, making it a smart choice for people with allergies or sensitive skin.

Do you offer a warranty on your jewellery & kits?

Yep! We offer a lifetime colour guarantee on all our gold coated pieces, meaning if your jewellery or any of the materials inside your kit lose their golden colour... you'll get a new one. For more details, visit our Lifetime Colour Guarantee page here.

JEWELLERY BOX SUBSCRIPTION

What kind of jewellery will I get in the mystery box?

It's a surprise each month! You'll receive some of our most-loved items from our online shop, plus some exclusive limited edition pieces handmade just for the mystery box.

You'll get necklaces, earrings, bracelets, rings & anklets. Pearls, shells, gold, silver, & colourful beaded pieces.

Why subscribe?

Here's 3 reasons why.

1. You'll save lots of money. The value of jewellery inside the mystery box is well over $100. Each piece retails for approximately $50-$80. So, you're essentially getting a free piece of jewellery each month!

2. It feels like Christmas every month. Treating yo self just doesn't hit the same when you know what's arriving in the mail. Feel the excitement of opening your monthly gifts to yourself, not knowing what's inside.

3. You'll always have a new piece of jewellery to wear. Grow your jewellery wardrobe with unique pieces. Each month has a different theme, so you'll have always have a piece of jewellery for every outfit and occasion. It's also the perfect way to build & create layers.

When do I receive the monthly box?

Your subscription starts the day your sign up. Once the monthly payment is confirmed, we immediately pack & send your box.

Will I get tracking details each month?

Yep! We will send you tracking number details via email with every box delivery.

What's the quality of jewellery like in the mystery box?

It's all waterproof, sweat-proof & hypoallergenic.

All Goldieboxx Jewellery is crafted from premium stainless steel and coated with 18k gold via Physical Vapour Deposition (PVD), creating a bond that is virtually indestructible.

PVD coating is far stronger than gold plating because it is a metal bonding at the molecular level.

This means you can bang it around and it doesn't chip off easily - great for people who never take their jewellery off!

Is your jewellery in the mystery box hypoallergenic?

Yes, another great benefit to stainless steel jewellery is that is does not release nickel ions on the skin, making it a smart choice for people with allergies or sensitive skin.

How much is the jewellery worth inside the mystery box?

It's valued well over $100. Each piece retails for approx. $50-$80. So you're essentially getting a free pieces of jewellery each month.

Is the jewellery gold or silver?

Both! You'll receive approx. 80% gold & 20% silver.

What if I don't like the jewellery?

You can re gift any of the pieces you don't love. (Although, we doubt you'll not love all of them!) All of the jewellery comes in a Goldieboxx keepsake bag, making re gifting easy.

Can I order this as a gift for a loved one?

Absolutely! Make sure you put down their shipping address. (You can update the shipping address via the portal too). This is a great gift idea for a friend, sister, mother or girlfriend. It's the gift that keeps on giving!

How do I cancel my subscription?

Log in to the portal to cancel your subscription.

How can I access the portal to manage my subscription?

Check your inbox for an email from Goldieboxx Jewellery regarding your subscription. Click on the button 'Manage My Subscription' & log in to the portal.

Can I pause my subscription?

Yep! Simply log in to the portal to pause & reactivate your subscription whenever you need.

How do I update my shipping address?

Log in to the portal & update your address there.

How do I update my billing info?

Log in to the portal & update your billing there.

What happens if a payment fails?

We understand this happens from time to time. If this occurs, we will notify you via email & try again the following day.

SHIPPING & DELIVERY

How is the jewellery shipped?

You will unbox your jewellery from an eco-friendly box protected in a layer of shredded paper & hex wrap.

All jewellery comes inside a microfibre gift bag for travel, or to store your jewellery when you're not wearing it.

Where do you ship to?

Australia wide.

How much does shipping cost?

Shipping costs $10.95, or free shipping for orders over $100.

You can view our Shipping & Delivery here.

When can I expect my order to be delivered?

2-7 days.

Once I order something, what happens next?

You'll receive an order confirmation email with details about your purchase and the next steps in the shipping process.

How do I track my order?

Once your order is shipped, you'll receive an email with your tracking number.

How do I know if my order has been shipped?

You'll receive a shipping confirmation email with a tracking number to follow your order's journey.

ORDERS

Can I change my order?

Please contact us immediately if you wish to change your order, as changes are subject to our ability to modify orders before they are processed for shipping. Email hello@goldieboxx.com.

Can I edit my delivery address?

Please contact us immediately if you wish to change your shipping address. Email hello@goldieboxx.com.

How do I return?

Check out our returns policy here.

I am missing an item from my order.

If an item is missing, please contact us directly at hello@goldieboxx.com, and we'll rectify the issue promptly.

PAYMENT & REFUNDS

What payment methods do you accept?

We accept payments with Visa, Mastercard, Paypal and Afterpay.

How are refunds processed?

Refunds are processed to the original payment method within a certain number of days after receiving the return.

TROUBLESHOOTING

Why can't I place an order?

Ensure all information is correctly entered and that there are no issues with your payment method.

If problems persist, please contact us at hello@goldieboxx.com.

I'm having payment issues.

If you're experiencing issues with payment, please check your payment details or contact your bank for further assistance.

I have placed an order but haven't received my order confirmation.

Check your spam folder, and if the confirmation is not there, contact us to ensure your order has been successfully processed.